Terms of Reference

Psychosocial Support


LEBANON

NATIONAL VOLUNTEER SERVICE PROGRAM (NVSP)

A. Background

The Government of Lebanon (GoL) has included the promotion of volunteerism in Lebanon as an objective in the National Social Development Strategy. In 2013, the GoL launched the National Volunteer Service Program (NVSP), which aims to improve social cohesion and youth employability. In its first phase (2013-2016), the target beneficiaries were Lebanese youth aged 15 - 24 from the different regions of Lebanon. In its second phase (2017-2018), the target beneficiaries will be Lebanese youth aged 15-29 from the most vulnerable Lebanese communities hosting Syrian refugees. Syrian refugee youth will be able to participate in project activities. The Ministry of Social Affairs (MOSA) is the main implementing agency, and receives technical and financial assistance from the World Bank.

From 2013 to 2016, NVSP partnered with 48 different NGOs, universities, schools and municipalities to implement projects that provided civic engagement and soft skills training opportunities to more than 3,300 youth aged 15-24 throughout Lebanon. Thanks to NVSP success, in 2017, the NVSP received additional funds from the World Bank to partner with NGOs to implement volunteering projects that address: (i) the unmet social service delivery needs in some of the most vulnerable Lebanese communities hosting Syrian refugees, as well as (ii) the fragile inter-communal relations and social tensions between Lebanese citizens and Syrian refugees living in those communities. NVSP’s second phase will seek to improve social stability and service delivery through youth volunteering, soft skills development, and psychosocial awareness activities.

The second phase of NVSP, to be implemented in 2017 and 2018, has three main components: (i) Capacity development, communications and outreach, which involves inter alia capacity building training for participating NGOs as well as a soft skills training for participating youth volunteers. For NGOs, this component will finance a training of trainers (TOT) program that will enable participating NGOs to adequately provide youth volunteers with the psychosocial support awareness needed for their activities; (ii) Youth volunteering for social stability and service delivery, which includes volunteering weekend activities and Small Grants Programs (SGP); and (iii) Monitoring and Evaluation and program management.

B. Description of the Program

The overall objective of the SGP is to provide volunteering opportunities to both Lebanese and Syrian refugee youth living in the targeted communities through the financing of volunteering projects put forward by eligible NGOs. Each proposed project can include a requested budget of up to US$25,000, and should: (i) contribute to social stability; (ii) improve social service delivery in the targeted communities, through the application of psychosocially-sensitive service delivery techniques and (ii) build employability skills of the youth through the provision of soft-skills training. All projects selected for financing under the SGP must: (i) be implemented in 2 months or less, during the summer of 2017; (ii) reflect the needs of the target community; (iii) recruit a minimum of 40 volunteers from the target community, and (iv) provide recruited volunteers at least 20 hours of training on soft-skills, 4 hours of psychosocial awareness training, and 80 hours of volunteering work. It is expected that 12 projects will be financed as part of the SGP during the Summer of 2017.

1 Eligible youth are Lebanese aged between 15-29 years who are registered in the NVSP online portal, which was created primarily to match volunteers with selected projects under the SGP. Eligible NGOs must: (i) be registered in the online portal; (ii) be legally registered and licensed for 2 years or more (at the Ministry of Interior); (ii) have experience in working with volunteers; (iii) have project management experience in implementing at least one project of similar budget size; (iv) show adequate administrative (availability of a Board of Director elected annually) and financial structure and procedures (availability of a Finance Management Officer and financial statements); and (v) have an institutional Bank account and ability to manage grant funds.

C. Scope of Services

In partnership with the MOSA and under the guidance of the World Bank, these TORs seek to recruit a local expert institution/individual consultants (from now on, “the provider”) to design, implement and monitor/evaluate the NVSP psychosocial support component. Specifically, the recruited firm/individual consultants will be responsible for:

A. Designing the 4 hours’ psychosocial awareness training curriculum, which should be aligned with best practices and guidelines of the Inter-Agency Standing Committee on Mental Health and Psychosocial Support (MHPPS). Specifically, the provider will be responsible for:

  • Developing the content of the curriculum, which at the very minimum, should include the following areas of knowledge and learning: (i) socio-cultural understanding of target groups; (ii) local expressions and culture-specific understanding of mental health; (iii) explanatory models of mental health, such as the role of religion in shaping beliefs, expressions, and help-seeking behaviors; (iv) coping strategies for men, women, and youth; (v) help seeking behaviors of men, women, and youth; and (vi) reinforcing positive coping strategies.
  • Developing any required pedagogical support material (i.e.: training manuals, lesson plans, training material, etc.).
  • Developing training methodologies/techniques, which may include creative tools such as games, songs, fine art, audio-visuals, group discussions, demonstrations, and practice sessions with feedback and role play, pending the target audience.

B. Implementing the psychosocial awareness training, which involves:

  • Developing a plan for the delivery of the training sessions, which considers: (i) the selected project’s implementation dates, location (both geographic and delivery of actual training), number of youth, etc.
  • Ensuring that qualified staff are available to effectively and efficiently implement the chosen training curriculum, using the pedagogical support material and training methodology/technique developed under (1).
  • Providing the Psychosocial awareness training to at least 480 youth volunteers and 24 staff (2 from each NGO) from those NGOs whose proposals are selected for funding.
  • Providing ongoing technical support to NGOs and volunteers throughout the duration of their projects. This includes identifying the mechanism/means through which this support will be provided.

C. Monitoring and evaluating the psychosocial awareness training, in close partnership with the NVSP Monitoring and Evaluation Specialist and Field Coordinator. Specifically, the provider will be responsible for:

  • Providing regular onsite supervision to ensure quality implementation. The provider’s trainers should, at the very minimum, visit each of the 12 selected projects at least once during the project’s implementation.
  • Ensuring or creating feedback loops that allow for suggests, modifications, or grievances related to the sessions or exercises in order to adapt to changes occurring in the work environment, based on the feedback from trainees and NGOs.
  • Collecting and documenting relevant data and feedback from the field on the implementation of the training;
  • Ensuring that all volunteers and NGO representatives are trained adequately, and have a solid understanding of the training material. This will include administering a test for volunteers prior and after the training, to assess the training’s quality and relevance.
  • Developing pre-post tests, collecting pre-post data and submitting a final electronic report
D. Requirements

This assignment requires firm/individual consultants that is specialized in delivering MHPSS services to refugee and host communities in Lebanon. Deliverables must be completed under extremely tight deadlines. Therefore, the following are the minimum requirements necessary to successfully carry out the services included in these TORs:

  • A minimum of 5 years of experience in youth development, especially in delivering training programs in urban and rural areas
  • At least one to two documented experiences of conducting similar assignments.
  • Demonstrated capacity and experience organizing and delivering psychosocial support trainings. This includes having adequate human resources (See below on trainers’ requirements) as well as all training materials (training curriculum, pedagogical support material, methodologies /techniques, training evaluation forms, etc.) for participants readily available in both English and Arabic.
  • Show adequate administrative (availability of a Board of Director selected annually) and financial structure and procedures (availability of a Financial Officer and ability to prepare periodical financial reports and yearly financial statements).
  • Ability to effectively liaise and establish excellent relationships with government agencies, local authorities, and civil society organizations would be desired.
  • Demonstrated capacity to deliver quality products and services under tight deadlines.
  • Ability to effectively monitor and document, in Arabic and English, the provision of products and services.

In addition, and given the importance of the trainers’ qualifications and experience on training outcomes, the provider must show proof that the assigned trainers:

  • Have a bachelor degree in psychology, social sciences, development or in relevant fields. A Master’s degree would be preferred.
  • Have two years of teaching experience and/or experience delivering psychosocial support training for youth.
  • Previous training and/or certifications would be a plus.
  • Have excellent writing and verbal communication skills in Arabic and English.
  • Be able to communicate and interact effectively with youth from all ages and backgrounds, including different confessions.
  • Be available to provide monitoring and supervision throughout the project
  • Experience in the following sectors: research, community work with refugees, mental health in community based settings.
  • Ability to work in collaboration with public and associative actors
E. Overall Deliverables

The requested deliverables for the project are as follows:

1. Designing the training: design of the curriculum, pedagogical support material, and training methodologies and techniques.

2. Implementing training: implementation plan, and an intermediate implementation report with the available implementation relevant data (i.e.: number of youth and NGO staff trained disaggregated by gender, number of hours of training/technical support to NGO delivered, feedback loop data, overall challenges and lessons learnt, etc.), attendance sheet of NGO staff and volunteers, as well as any other available supporting documentation.

3. Monitoring and evaluating training: Final implementation report, with the same type of data/leveraging intermediate implementation report. The final implementation report will also include findings from the pre- and post-test, and any other relevant training material.

F. Data/Services to be provided

The training provider will be provided any project-related background document as needed. The PIU will facilitate the contacts and meetings with relevant institutions and officials which might be of importance for this assignment. The training provider will be responsible to schedule training sessions with the relevant institutions and official.

G. Payment Schedule:

The following table identifies the percentages of the total contract amount to be disbursed to the selected provider following the achievement/submission of the deliverables per activity identified in section E of these TORs.

Upon Percentage of total contract amount
Signing of Contract 15%
Completion of deliverables of Activities 1 (designing training) 30%
Completion of deliverables of Activities 2 (implementing training) 30%
Completion of deliverable of Activities 3 (monitoring and evaluating training) 25%
H. Duration of Assignment and Reporting Requirements

It is expected that this assignment takes approximately 3 months, and run till December 31, 2017. During the contracted period, the selected provider will report to Marwa El Kik melkik@nvsp-socialaffairs.com the NVSP Manager.

I. Application Deadline

The deadline to submit Expression of Interest and firm/ individual consultants’ portfolio is September 27, 2017. The documents should be in sealed envelope and delivered to National Volunteer Service Program (NVSP) offices in Badaro Street, old Ministry of Social Affairs building facing Credit Libanais bank. The Request for technical and financial proposals will be announced after September 04, 2017 to shortlisted firm/individual consultants.

REQUEST FOR EXPRESSIONS OF INTEREST

(Psycho-Social Support FIRM/CONSULTANT)


LEBANON

NATIONAL VOLUNTEER SERVICE PROGRAM (NVSP)


Grand No: TF 010404
Assignemnt Title: Psycho-social support training
Reference No.: FC006

The Ministry of Social Affairs has received financing from the World Bank toward the cost of the National Volunteering Service Program (NVSP), and intends to apply part of the proceeds for consulting services.

The consulting services (“the Services”) include (i)Designing the 4 hours’ psychosocial awareness training curriculum, which should be aligned with best practices and guidelines of the Inter-Agency Standing Committee on Mental Health and Psychosocial Support (MHPPS), (ii) Implementing the psychosocial awareness training, (iii) Monitoring and evaluating the psychosocial awareness training.

The National Volunteering Service Program (NVSP) now invites eligible consulting firms/individual consultants (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria are:

  • At least one to two documented experiences of conducting similar assignments
  • Designing/Developing psychosocial curriculum
  • Developing any required pedagogical support material (i.e.: training manuals, lesson plans, training material, etc.).
  • Developing training methodologies/techniques, which may include creative tools such as games, songs, fine art, audio-visuals, group discussions, demonstrations, and practice sessions with feedback and role play, pending the target audience.
  • Developing a plan for the delivery of the training sessions
  • Ensuring that qualified staff are available to effectively and efficiently implement the chosen training curriculum, using the pedagogical support material and training methodology/technique
  • Collecting and documenting relevant data and feedback from the field on the implementation of the training

The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank’s Guidelines: Selection and Employment of Consultants [under IBRD Loans and IDA Credits & Grants] by World Bank Borrowers (“Consultant Guidelines”), setting forth the World Bank’s policy on conflict of interest.

Consultant will be selected in accordance with the Quality and Cost Based Selection (QCBS) method set out in the Consultant Guidelines.

Further information can be obtained at the address below during office hours: 09:00 to 15:00.

Expressions of interest and firm/individual consultants’ portfolios must be delivered in a written form to the address below (in person) by September 27, 2017.

National Volunteering Service Program
Attn: Ziad Hawi – Procurement Specialist
Badaro Main Street
Beirut, Lebanon
Tel: +961-1-381264
E-mail: zhawi@nvsp-socialaffairs.com